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Shipping, Returns & Damages

Shipping & Order Tracking

All package are shipped from Reno/Sparks, Nevada. Most orders are processed and shipped within 2 - 3 days after they are received. Beginning in October, most orders will be shipped USPS Priority Mail. It is usually more cost effective AND products arrives within 2 - 4 days. We also offer UPS Ground, Consignee shipping (your own shipping account number) and FedEx Ground Consignee (only). If you have a preference, please let us know when placing your order.

Expedited shipping is available - Next Day, 2-Day or 3-Day Select. Expedited shipments will be processed and shipped the same day if the order is received by 1:00 p.m. PST, otherwise it will be shipped the next business day. We ship Monday - Friday. Customer pays all shipping charges unless otherwise stated. Any orders that require expedited shipping times should select Priority Handling at checkout (additional charges will apply).

Once your order is shipped, an invoice is emailed with includes the tracking information. Make sure we have your email address so invoices can be sent the day your order is shipped; or if you choose, we will be happy to track your package for you - just call 800/326-7825.

P.O. Box and US Military (FPO and APO) addresses will be shipped using USPS Parcel Post or Priority Mail.

International Orders will be shipped USPS Global Priority Mail or, if requested, UPS expediated services. International orders will incur an additional shipping fee! You will be contacted with the actual shipping charge to ship internationally at time of shipment. You may estimate your international shipping charge at www.ups.com or www.usps.com. Input the origin zip code of 89436. Please do not order if you do not understand this. It is expensive to ship internationally for us and we do not make money nor lose money on shipping. You will only be charged the actual cost to ship your order. If you cancel your order due to not agreeing to the additional shipping charge, you will incur a restock fee of up to 25%.

All international orders are credit card only and must provide "verifiable" information for the credit card used - Card owner name, billing address and zip, 3-digit code, issuing bank and phone number. Once the information has been verified will orders be processed. This is for the protection of both our customers and ourselves.

Shortage & Damages

Any shortages or damages must be reported within 3 days of receiving the shipment. Comstock reserves the right to replace any shortages or damages whenever possible - otherwise a credit will be issued on account. No refunds - no exceptions.

Returns/Exchanges

At CMP, we guarantee that all the products we sell are of the highest quality. It is our goal to make sure that each customer is 100% satisfied with his or her purchase. We do know that sometimes returns are unavoidable due to defective items or a wrong choice. If you must return an item, please be sure to read our returns policy and guidelines carefully before doing so. We want to make sure an exchange or credit is just as pleasurable as the initial purchase. All returns require an RA Number to be issued FIRST. Please be sure to contact us to insure that your return is acceptable and does not end up being refused and returned back to you.

RETURN PROCEDURE - Here is a simple Step By Step Procedure for Returning Product to CMP:

YOUR RESPONSIBILITY:

(1)Determine what needs to be returned by making a list with the following information - Style Number, Price and Quantity. Keep in mind that ALL greeting card returns must include envelopes and must NOT be defaced or stickered in any way.

(2) Email or fax the list to CMP for an RA# and approval.

(3) CMP will issue a Return Authorization Number and fax or email that information back to you.

(4) Box up the items, include the itemized list in the box and put the RA# on the outside of the box and return the merchandise to Comstock - 1344 Disc Drive #185, Sparks, NV 89436.

Customers are responsible for all freight charges back to vendor for credit. Any returns sent freight collect will be refused.

If you have a sales rep, your ales rep can also help you with these steps.

OUR RESPONSIBILITY:

Once the returns are received, a credit will be issued for use on your next order. Most credits are handled as they come in, however, after the holidays, this may take a little longer. If you do not receive your credit within 21 days, please give us a call to follow up. PLEASE NOTE: We do not give refunds for returned merchandise.

No returns will be accepted without prior authorization.

A return WITHOUT an itemized list will be assessed a 20% restocking fee in addition to any discounts already received. Boxed Cards and discontinued merchandise are not returnable.

Seasonal merchandise must be returned during the following time period - Christmas by January 25; Valentine by March 15.

CMP is not responsible for refunds or replacements of order shipments that have been delivered and confirmed by the carrier used. If you have not received your package, please contact us and we will confirm its status. If you do not receive a package that is confirmed, we ask that you contact your carrier. If the tracking can not be confirmed we will duplicate the order at our expense and at our discretion. In the event of an undeliverable shipment due to customer error, CMP will resend the package and all additional shipping charges will be the responsibility of the customer. In the event a package can not be resent, the order will be cancelled and a restocking fee of up to 20% will be deducted from your credit along with all shipping charges.

Cancel Order Policy

Because we are committed to getting all orders processed as fast and efficient as possible, we ask that you please make your purchase wisely. Once you place your order, it is immediately processed and put in motion and cannot be stopped without causing a ripple effect. Due to abuse of our lenient policies, we are now forced to charge a 15% processing fee for ALL cancelled orders.

If you would like to be notified of all charges, including shipping fees before the order is shipped, please make that specific notation when processing you order.

Please feel free to CONTACT US with any of your Policy questions. We will respond to your inquiry ASAP.